This is a bit awkward but I hope it works out.
Hello, My name is Ingo. I work for Red Hat’s middleware engineering department as a Java software engineer. I fix bugs for a living and I’m loving it since I started in 4.Apr.2016.
Joining Red Hat was a life long dream, but more on that later. I just wanted to say hello. :-)
I started as a support engineer in 2013, helping customers install and troubleshoot their JBoss EAP, JBoss Fuse and JBoss Web Server installations. I also helped them troubleshoot JVM issues, including performance optimization, not of their code, but of their JVM installation, be it a Java application running on RHEL. I didn’t deal with customer code, that’s a bit too far. :-)
It was quite challenging but an experience I recommend to every person joining a big technology company. It gives you perspective on how the product you will work on is used in the wild by the most diverse customers and use cases. I think that every engineer, be it a quality assurance engineer, product engineer, even PMs, should spend some 3 months working on frontline support.
I think this is a good start. Feedback is welcome through, for now, Twitter @lasombra_br. Until next time!